Refund Policy
Thank you for choosing 24Hr Customer Care for your home appliance repair and maintenance needs. We are committed to providing reliable, professional, and customer-focused services. This Refund Policy explains the terms and conditions under which refunds may be granted.
24Hr Customer Care is operated and managed by Ibrahim Khan.
1. Service Charges
Inspection, diagnosis, visiting, and service charges are generally non-refundable once a technician has been dispatched or the service has been provided.
2. Refund Eligibility
Refund requests may be considered under the following circumstances:
A payment has been charged more than once due to a technical or processing error.
A service was booked and paid for in advance, but our team was unable to provide the service.
The customer cancels the service before technician dispatch and before any work has commenced.
A refund is approved by management after reviewing a verified complaint, billing issue, or service-related concern.
3. Non-Refundable Situations
Refunds will not be granted in the following cases:
Additional faults or issues are discovered during the inspection or diagnosis process.
The customer declines the recommended repair after the technician’s assessment.
The repair service has been completed successfully and accepted by the customer.
Delays occur due to spare part availability, manufacturer restrictions, supply chain issues, or circumstances beyond our reasonable control.
Damage occurs after service completion due to misuse, negligence, power fluctuations, water damage, pest infestation, unauthorized repairs, or other external causes.
4. Warranty-Related Issues
If a repair is covered under our service warranty, we will first attempt to resolve the issue through inspection, repair, adjustment, or replacement of defective parts where applicable. Refunds will only be considered if the issue cannot be reasonably resolved under the warranty terms.
5. Refund Request Process
To request a refund, customers must provide the following information:
Customer Name
Registered Mobile Number
Service Request or Job Details
Payment Transaction Information
Reason for the Refund Request
All refund requests are subject to verification, investigation, and approval by our management team.
6. Refund Processing Timeline
Once approved, refunds are generally processed within 7 to 10 business days through the original payment method used for the transaction. Actual credit timelines may vary depending on your bank, payment gateway, or financial institution.
7. Changes to This Refund Policy
24Hr Customer Care reserves the right to update, modify, or revise this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.
8. Contact Information
24Hr Customer Care
Operated by: Ibrahim Khan
Address: F-177, Sector-23, Sanjay Nagar, Ghaziabad – 201002, Uttar Pradesh, India
Phone: +91 8095144771
Website: https://24hrcustomercare.in/
Email: khanarmaan070595@gmail.com
If you have any questions regarding this Refund Policy or wish to request a refund, please contact our customer support team using the details provided above.
