Terms & Conditions

Welcome to COOL CARE SERVICES. By accessing our website or using our home appliance repair and maintenance services, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before booking a service or using our website.

1. About Our Services

COOL CARE SERVICES provides doorstep home appliance repair, maintenance, and related services, including but not limited to:

• Washing Machine Repair

• Refrigerator Repair

• Microwave Oven Repair

• LED TV Repair

• Air Conditioner (AC) Repair

• Other Home Appliance Repair and Maintenance Services

All services are subject to technician availability, service coverage areas, appliance condition, spare-part availability, and other operational limitations.

2. Service Booking

When booking a service through our website, telephone, email, WhatsApp, or any other communication channel, customers agree to:

• Provide accurate, complete, and up-to-date information.

• Provide reasonable access to the appliance for inspection and repair.

• Pay all applicable inspection, visiting, service, labor, and spare-part charges as communicated.

COOL CARE SERVICES reserves the right to refuse, reschedule, or cancel a service request if incorrect or incomplete information is provided, safety concerns arise, required access is unavailable, or the location is outside our service coverage area.

3. Inspection and Diagnosis

Before carrying out any repair, our technician may inspect and diagnose the appliance to identify the reported problem.

• Visiting, inspection, or diagnosis charges may apply.

• Applicable inspection or diagnosis charges remain payable even if the customer decides not to proceed with the repair.

• Repair estimates are based on the technician’s assessment at the time of inspection.

• Additional faults may be identified after further inspection or during the repair process.

4. Pricing and Payment

• Service and repair charges may vary depending on the appliance type, model, fault, labor required, and spare parts needed.

• Customers will generally be informed of applicable repair costs before repair work begins.

• Payment is due upon completion of the service unless another payment arrangement has been agreed upon.

• Spare-part prices and service charges may change based on availability, supplier pricing, or other relevant factors.

5. Service Warranty

Where applicable, COOL CARE SERVICES may provide a limited service warranty on certain repairs or replaced spare parts.

Warranty coverage may not apply to issues resulting from:

• Physical or accidental damage

• Water or liquid damage

• Power fluctuations, voltage problems, or electrical faults

• Improper use, misuse, or negligence

• Pest or rodent infestation

• Unauthorized repairs, modifications, or tampering

• Normal wear and tear

• External causes beyond our reasonable control

All warranty claims are subject to inspection and verification by our technical team and will be handled according to the applicable warranty terms.

6. Customer Responsibilities

Customers are responsible for:

• Providing a safe and reasonably accessible working environment for technicians.

• Providing access to required electricity, water, or other necessary utilities where applicable.

• Removing valuables, fragile items, and personal belongings from the service area.

• Informing the technician of any known appliance issues, previous repairs, or relevant circumstances.

• Following reasonable maintenance and usage recommendations provided by the technician.

Failure to meet these responsibilities may affect service delivery and, where applicable, warranty eligibility.

7. Cancellation Policy

Customers may cancel a service request before technician dispatch.

However:

• Cancellation after technician dispatch may result in applicable visiting or transportation charges.

• Cancellation after inspection may result in inspection or diagnosis charges becoming payable.

• Charges already incurred in connection with the service may be non-refundable, subject to our Refund Policy.

8. Limitation of Liability

To the maximum extent permitted by applicable law, COOL CARE SERVICES shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our services.

This may include, where legally permitted:

• Food spoilage resulting from refrigerator or freezer failure

• Loss of data or information

• Business interruption

• Loss of income or profits

• Delays caused by spare-part shortages, transportation problems, supplier delays, weather conditions, utility issues, or other circumstances beyond our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

9. Intellectual Property Rights

Unless otherwise stated, content displayed on this website, including text, graphics, logos, images, designs, icons, and other materials, is owned by or used by COOL CARE SERVICES with appropriate rights.

Such content may not be copied, reproduced, modified, distributed, published, or commercially used without prior written permission, except where permitted by applicable law.

10. Privacy Policy

Your use of our website and services is also subject to our Privacy Policy. By using our website or requesting our services, you acknowledge that your information may be collected and processed in accordance with the terms described in our Privacy Policy.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services for convenience or informational purposes.

COOL CARE SERVICES does not control and is not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.

12. Modifications to These Terms & Conditions

COOL CARE SERVICES reserves the right to update, revise, or modify these Terms & Conditions from time to time.

Any changes will be published on this page and will generally become effective upon publication. Continued use of our website or services after the updated Terms & Conditions are published may constitute acceptance of the revised terms, to the extent permitted by applicable law.

13. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms & Conditions or our services shall be subject to the jurisdiction of the competent courts in Delhi, India, subject to applicable law.

14. Contact Information

COOL CARE SERVICES

Address: Ground Floor, WZ-B-1, Shop No-2, Punjabi Market, Vishnu Garden Part-1, District-West Delhi, New Delhi, Delhi – 110018, India

For questions or concerns regarding these Terms & Conditions, customers may contact COOL CARE SERVICES using the contact information provided on our website.