Terms & Conditions

Welcome to 24Hr Customer Care. By accessing our website or using our services, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before booking any service or using our website.

24Hr Customer Care is owned, operated, and managed by Ibrahim Khan.

1. About Our Services

24Hr Customer Care provides doorstep home appliance repair and maintenance services, including but not limited to:

• Washing Machine Repair

• Refrigerator Repair

• Microwave Oven Repair

• Air Conditioner (AC) Repair

• Kitchen Appliance Repair Services

• Other Home Appliance Maintenance Services

All services are subject to technician availability, service coverage areas, and operational limitations.

2. Service Booking

When booking a service through our website, telephone, email, WhatsApp, or any other communication channel, you agree to:

• Provide accurate, complete, and current information.

• Allow our technicians reasonable access to inspect and repair the appliance.

• Pay applicable inspection, service, labor, and spare part charges as communicated.

We reserve the right to refuse, reschedule, or cancel any service request if incorrect information is provided, safety concerns exist, or the location falls outside our service area.

3. Inspection and Diagnosis

Before performing repairs, our technicians may inspect and diagnose the appliance to identify the issue.

• Inspection or visiting charges may apply.

• Diagnosis charges are payable even if the customer chooses not to proceed with the repair.

• Repair estimates are based on the diagnosis conducted at the time of inspection.

4. Pricing and Payment

• Service fees and repair costs vary depending on the appliance type, fault, labor involved, and spare parts required.

• Customers must approve repair costs before work begins.

• Full payment is due upon completion of the service unless otherwise agreed in writing.

• Prices are subject to change without prior notice.

5. Service Warranty

Where applicable, a limited warranty may be provided on repairs and replaced spare parts.

The warranty does not cover:

• Physical or accidental damage

• Water or liquid damage

• Power fluctuations or electrical faults

• Improper usage or negligence

• Pest infestation

• Unauthorized repairs or modifications

• Damage caused by external factors beyond our control

All warranty claims are subject to inspection and verification by our technical team.

6. Customer Responsibilities

Customers are responsible for:

• Providing a safe and accessible working environment for technicians.

• Ensuring the availability of electricity, water, and other required utilities.

• Removing valuables and fragile items from the work area.

• Following all maintenance and usage recommendations provided by technicians.

Failure to meet these responsibilities may affect service delivery and warranty eligibility.

7. Cancellation Policy

Customers may cancel a service request before technician dispatch without penalty.

However:

• Cancellation after technician dispatch may incur visiting charges.

• Cancellation after inspection may result in inspection or diagnosis charges being payable.

• Charges already incurred are non-refundable unless otherwise approved by management.

8. Limitation of Liability

To the maximum extent permitted by law, 24Hr Customer Care shall not be liable for:

• Indirect, incidental, special, or consequential damages.

• Food spoilage due to refrigerator failure.

• Loss of data, business interruption, loss of income, or loss of profits.

• Delays caused by spare part shortages, transportation issues, weather conditions, supplier delays, or circumstances beyond our reasonable control.

Our total liability for any claim shall not exceed the amount paid by the customer for the specific service giving rise to the claim.

9. Intellectual Property Rights

All content displayed on this website, including text, graphics, logos, images, designs, icons, and other materials, is the exclusive property of 24Hr Customer Care and may not be copied, reproduced, distributed, modified, or used without prior written permission.

10. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy. By using our services, you consent to the collection, use, and protection of your information as outlined in our Privacy Policy.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or services for informational purposes. We do not control and are not responsible for the content, security, privacy practices, or policies of any third-party websites.

12. Modifications to Terms & Conditions

We reserve the right to update, revise, or modify these Terms & Conditions at any time without prior notice.

Any changes will become effective immediately upon publication on our website. Continued use of our website or services after such updates constitutes acceptance of the revised Terms & Conditions.

13. Governing Law and Jurisdiction

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any dispute, claim, or legal proceeding arising from the use of our services or website shall be subject to the exclusive jurisdiction of the courts located in Ghaziabad, Uttar Pradesh, India.

14. Contact Information

24Hr Customer Care
Operated by: Ibrahim Khan

Address: F-177, Sector-23, Sanjay Nagar, Ghaziabad – 201002, Uttar Pradesh, India

Phone: +91 8095144771

Website: https://24hrcustomercare.in/

Email: khanarmaan070595@gmail.com

If you have any questions regarding these Terms & Conditions, please contact us using the information provided above.