Refund Policy

Thank you for choosing COOL CARE SERVICES for your home appliance repair and maintenance needs. We are committed to providing professional, reliable, and customer-focused services. This Refund Policy explains the circumstances under which refunds may be requested and considered.

1. Service Charges

Inspection, diagnosis, visiting, consultation, and service charges are generally non-refundable once a technician has been dispatched or the requested service has been provided.

2. Refund Eligibility

A refund request may be considered in the following circumstances:

• A payment was charged more than once due to a technical or processing error.

• A service was booked and paid for in advance, but COOL CARE SERVICES was unable to provide the requested service.

• The customer cancels the service before technician dispatch and before any work has commenced.

• A refund is approved following a review of a verified billing issue, service-related complaint, or other legitimate concern.

All refund requests are subject to verification and review.

3. Non-Refundable Situations

Refunds generally will not be provided in the following circumstances:

• Additional faults or issues are identified during inspection or diagnosis.

• The customer chooses not to proceed with the recommended repair after receiving the technician’s assessment.

• The repair or service has been completed and accepted by the customer.

• Delays or additional costs arise due to spare-part availability, manufacturer restrictions, supply issues, or circumstances beyond our reasonable control.

• An appliance develops a problem after service completion due to misuse, negligence, power fluctuations, water damage, pest infestation, unauthorized repairs, physical damage, or other external factors.

4. Warranty-Related Issues

If a completed repair is covered by a service warranty, COOL CARE SERVICES will first attempt to resolve the reported issue through inspection, repair, adjustment, or replacement of a defective part, where applicable and subject to the applicable warranty terms.

A refund will only be considered where the issue cannot reasonably be resolved in accordance with the applicable warranty terms.

5. Refund Request Process

Customers requesting a refund may be required to provide:

• Customer Name

• Registered Mobile Number

• Service Request or Job Details

• Payment or Transaction Information

• Reason for the Refund Request

Refund requests may be reviewed based on the service records, payment details, technician’s report, and other relevant information.

6. Refund Processing Timeline

Once a refund has been reviewed and approved, it will generally be processed within 7 to 10 business days through the original payment method, where applicable.

The actual time required for the refunded amount to appear in the customer’s account may vary depending on the bank, payment gateway, card issuer, or other financial institution.

7. Policy Changes

COOL CARE SERVICES reserves the right to update, modify, or revise this Refund Policy from time to time. Any changes will be published on this page with an updated effective date.

8. Contact Information

COOL CARE SERVICES

Address: Ground Floor, WZ-B-1, Shop No-2, Punjabi Market, Vishnu Garden Part-1, District-West Delhi, New Delhi, Delhi – 110018, India

For questions regarding this Refund Policy or to submit a refund request, customers may contact COOL CARE SERVICES using the contact information provided on our website.