Privacy Policy
Welcome to 24Hr Customer Care. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when using our website and home appliance repair services.
24Hr Customer Care is operated and managed by Ibrahim Khan.
1. Information We Collect
We may collect the following information from our customers:
Full Name
Mobile Number
Email Address
Service Address
Appliance Details and Service Requirements
Any information voluntarily submitted through contact forms, phone calls, emails, WhatsApp messages, or service requests
2. How We Use Your Information
The information we collect may be used to:
Schedule and provide appliance repair and maintenance services
Respond to customer inquiries and support requests
Send appointment confirmations and service updates
Improve our services and customer experience
Maintain service and warranty records
Comply with applicable legal requirements
3. Information Sharing and Disclosure
We respect your privacy and do not sell, rent, or trade your personal information to third parties.
Your information may be shared only in the following circumstances:
With authorized technicians and service personnel for service delivery
When required by law, court order, or government authorities
To protect our legal rights, prevent fraud, or ensure the security of our business operations
4. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
5. Cookies and Website Usage
Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve website functionality. You may choose to disable cookies through your browser settings; however, some website features may not function properly.
6. Third-Party Links
Our website may contain links to external websites for your convenience. We are not responsible for the privacy practices, content, or security of any third-party websites.
7. Data Retention
We retain customer information only for as long as necessary to:
Provide requested services
Maintain service records and warranties
Meet legal and regulatory obligations
Resolve disputes and enforce agreements
8. Your Privacy Rights
You may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of information where legally permitted
Withdraw consent for future marketing communications
To exercise any of these rights, please contact us using the information provided below.
9. Children’s Privacy
Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page along with the updated effective date.
11. Contact Information
24Hr Customer Care
Operated by: Ibrahim Khan
Address: F-177, Sector-23, Sanjay Nagar, Ghaziabad – 201002, Uttar Pradesh, India
Phone: +91 8095144771
Website: https://24hrcustomercare.in/
Email: khanarmaan070595@gmail.com
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details above.
