Privacy Policy
Welcome to COOL CARE SERVICES. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information provided by customers when using our website or home appliance repair and service facilities.
1. Information We Collect
We may collect the following information from customers:
Full Name
Mobile Number
Email Address
Service Address
Appliance details, model information, and service requirements
Information voluntarily provided through contact forms, phone calls, emails, WhatsApp messages, or service requests
2. How We Use Your Information
The information we collect may be used to:
Schedule and provide home appliance repair and maintenance services
Respond to customer inquiries and service requests
Send appointment confirmations and service updates
Communicate with customers regarding their requested services
Improve our services and customer experience
Maintain service, repair, and warranty records
Comply with applicable legal and regulatory requirements
3. Information Sharing and Disclosure
COOL CARE SERVICES does not sell, rent, or trade customers’ personal information to third parties.
Customer information may be shared only when reasonably necessary, including:
With technicians or authorized service personnel to provide the requested service
When required by applicable law, court order, or government authority
To protect our legal rights, prevent fraud, address security concerns, or protect our business operations
4. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
5. Cookies and Website Usage
Our website may use cookies and similar technologies to improve website functionality, enhance user experience, and understand website traffic and usage patterns.
You may disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some features of the website.
6. Third-Party Links
Our website may contain links to third-party websites or services for convenience or informational purposes. COOL CARE SERVICES is not responsible for the privacy policies, content, security, or practices of third-party websites.
We recommend reviewing the privacy policies of any external websites you visit.
7. Data Retention
We retain customer information only for as long as reasonably necessary for purposes such as:
Providing requested repair and maintenance services
Maintaining service, repair, and warranty records
Meeting applicable legal and regulatory obligations
Resolving disputes and enforcing applicable agreements
When personal information is no longer required, we may securely delete or dispose of it in accordance with applicable requirements.
8. Your Privacy Rights
Depending on applicable law, you may have certain rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permitted
Withdraw consent where processing is based on consent
Raise questions or concerns regarding the handling of your personal information
Requests may be subject to applicable legal requirements and reasonable verification procedures.
9. Children’s Privacy
Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18.
If we become aware that personal information has been provided by a child without appropriate consent, we may take reasonable steps to delete such information.
10. Changes to This Privacy Policy
COOL CARE SERVICES may update or modify this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.
Any updated version will be published on this page with the revised effective date. We encourage customers to review this Privacy Policy periodically.
11. Contact Information
COOL CARE SERVICES
Address: Ground Floor, WZ-B-1, Shop No-2, Punjabi Market, Vishnu Garden Part-1, District-West Delhi, New Delhi, Delhi – 110018, India
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you may contact COOL CARE SERVICES using the contact details provided on our website.
